At Fahosel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website, products, and services. By accessing www.fahosel.com or engaging with our team, you agree to the practices described in this policy.
1. Information We Collect
We collect information when you:
- Visit or browse our website
- Make a purchase or service request
- Fill out a contact or inquiry form
- Interact with our customer support or marketing team
Types of data we may collect:
- Name, company name, and designation
- Contact details (email, phone number, billing/shipping address)
- Purchase and service history
- GST, PAN, or other tax/business registration info (for B2B orders)
- IP address and browser/device details (for analytics and security)
2. How We Use Your Information
We use your data to:
- Process orders and fulfill deliveries
- Respond to inquiries and offer support
- Send order confirmations, invoices, or warranty details
- Offer after-sales service and maintenance reminders
- Share updates, offers, or newsletters (if you opt in)
- Improve website performance and customer experience
We do not sell or rent your data to any third party.
3. Data Sharing & Third Parties
Your data may be shared with trusted third parties only when necessary:
- Logistics providers for shipping and delivery
- Payment gateways for secure transactions
- Service technicians or installation partners (if requested)
- Government authorities (if legally required)
All our third-party partners are expected to comply with data protection and confidentiality obligations.
4. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience and understand usage patterns.
- Cookies may track session data, product views, or preferences
- You can modify your browser settings to block or delete cookies anytime
- We use tools like Google Analytics for performance insights
Cookies help us personalize your experience — but we never use them to collect sensitive personal data.
5. Data Security
We take data protection seriously. Your information is stored on secure servers with access controls.
- Sensitive data (like payment details) is processed using encrypted connections
- Regular audits and updates are in place to prevent unauthorized access
- Only authorized personnel can access customer data internally
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute safety.
6. Your Rights & Choices
You have the right to:
- Access or review the personal data we hold about you
- Request corrections or updates to inaccurate information
- Opt out of promotional communication at any time
- Request deletion of your data (unless required to be retained for legal or operational reasons)
To exercise these rights, email us at info@fahosel.com
7. Children's Privacy
Fahosel’s website and services are intended for businesses and adults. We do not knowingly collect personal data from individuals under 18 years of age.
8. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page, along with the date of the last revision.
Last updated: [20/07/2025]
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Fahosel Privacy Officer
Email: info@fahosel.com
